As announced by the ASSQ (Association des Stations de Ski du Québec) in its latest press release, all of Quebec's ski resorts, including les Sommets, are now closed for the 2019-2020 Season.
We understand that this announcement raises many questions for our customers, and we greatly appreciate their patience. Several decisions are currently being analyzed by our management team. More information will be communicated in the coming days.
However, we are able today to answer some of these questions:
Snow School Programs
Please take note that week no.10 of Sommet Saint-Sauveur, Sommet Olympia, Sommet Morin Heights and Sommet Gabriel's Snow School Programs which were to be held on March 21 and 22, 2020, will not take place this season.
In the near future, a detailed communication will be provided to you with all the next steps. Since then, we are asking our clientele to avoid communicating with our call center, due to an overload of calls.
Due to a suspension of activities as of March 16, all customers who reserved a private lesson in one of our les Sommets' Snow School, will be reached by phone soon.
As announced by the ASSQ (Association des Stations de Ski du Québec) in its latest press release and under the provisions of the Consumer Protection Act: " Season pass holders will not be eligible for financial compensation since the passes were valid only until the end of the 2019-2020 season, which has now ended, as per the government order"
More details here
Regular 2019-2020 unused tickets will be automatically accepted free of charge in winter 2020-2021 and according to the respective purchasing conditions for each.
Tickets purchased in advance in our Discount Tickets calendar (with a specific date of use) will be valid at all times next winter 2020-2021 and according to the respective purchasing conditions for each.
All Race Team members will soon receive communication in which all details related to their particular situation will be explained.
Regarding next year's registrations for a race program, which are restricted by quota, we kindly ask parents for their patience and to wait until we issue the information in the coming weeks.
Access prohibited to the mountain. We appeal our clients to respect the closed mountain instruction and not to try accessing ski areas to practice winter activities such as skiing, snowboarding, alpine hiking, fat bike, snowshoeing, sliding or snowmobiling.
Please understand that banning access to our mountains is first and foremost for your safety. There are no patrols on-site, motorized vehicles are used (groomers, snowmobiles), and the trails are not maintained, increasing the risk of falls and injuries.
Thank you in advance for your cooperation.
LOCKERS, SEASONAL RENTAL AND REPAIR SHOPS
Lockers and repair shops:
Following measures issued by government authorities, no access will be granted to recuperate equipment from lockers and repair shops. Your material is secure and locked.
Regarding seasonal rentals (long term equipment rental), we ask parents to keep the equipment at home for the time being.
We will send you a communication when new measures are issued.
The season being over, we had to cancel all our events for the rest of the winter season 2020.
SOMMET MORIN HEIGHTS' CAMPING AND CABINS
The Sommet Morin Heights' Camping and Cabins is closed. Reservations are suspended until further notice.
We ask our customers to be patient in the current situation. Several instructions will be issued in the coming days. All the information shared today is the same available to our customer service teams.
If you need to contact us, an email address has been set up. Please correspond via email@example.com.
Finaly, we understand you would prefer receiving answers right away. However, be aware that we are dependent of the government authorities' announcements and by how fast the situation is developing. We do everything we can to contribute socially to limiting the pandemic. All requests will be addressed as quickly as possible and within our capabilities.
We thank you for your trust and your understanding.
Louis Philippe Hébert
President and Chief Executive Officer les Sommets