Would you like to request a change of date for a ticket purchased in advance? Please note that this type of request must be submitted at least 48 hours before the scheduled visit date and that the availability of the desired date is subject to the availability of tickets for sale. Your request will be automatically accepted but if you have chosen a date when ticket inventory is not available, a customer service agent will contact you.
You bought a product that you would need to postpone until next season? Complete this form, taking care to indicate which products you wish to keep for the current season and which products you wish to postpone to next season.
*Until december 15 to send your postponement request for your Season pass 2021-2022.
Postonement request for Snow School programs is no longer available.
Do you want to request a credit or refund for a product purchased during the current season? Complete this form, taking care to select the products for which you want a credit or a refund.
The 2020-2021 Season pass refund request should have been send before March 15 2021