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Visitor's guide and sanitary measures

2021-2022 Ski Season

COVID-19 update and health measures

 Following the government's announcement of December 30th, 2021, we are obliged to make specific operational changes to our stations.

Schedules

Sommet Saint-Sauveur and versant Avila:

Friday, December 31st, 2021 - Exceptional closing at 6 pm

Saturday, January 1st, 2022 - Exceptional closing at 6 pm

 As of January 2nd, 2022, and for all our resorts offering evening skiing, the closing time will be 9 pm due to the curfew and this until further notice.

Sommet Olympia and Morin-Heights

Starting Friday, January 7th and Saturday, January 8th, 2022, the closing time is 9 pm.

Evening ticket holders from the 31st and 1st will have the opportunity to reuse their tickets at any time during the season.

Restaurants

Our cafeterias continue to operate with a wide selection of take-out food. Customers can pick up a hot or cold meal in one of our cafeterias and eat outside or in their vehicle.

The resto-bars will also be closed until further notice.

Chalets

Chalets will be accessible to you, at reduced capacity, to warm up or go to the bathroom. The maximum time inside the chalets will be 20 minutes. It will be forbidden to eat inside the cottages, whether a meal or a snack. 

Boutiques

The boutiques will be open from Monday to Saturday, therefore closed on Sundays until further notice. As a result, the capacity inside will be reduced. However, emergency items will be available through our rental services.  

Chairlifts

The lift used by guests of the same household (family bubble) is preferred. Masks and distancing are strongly recommended in the waiting lines and on the chairlifts.

Other services

At this time, all services such as access to lockers, rentals, workshops and lessons are maintained. 

 


IMPORTANT

Due to various sanitary measures and staffing shortages, it is also possible that some of our services will be closed during your visit. In addition, the capacity of the chalets/lodges is also limited. Therefore, we strongly recommend our clients to have a plan B.


We want to thank our clients in advance for their usual cooperation in respecting these measures and thus allowing us to continue our ski season in complete safety.

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CLARIFICATION ON SERVICES OFFERED AND OPERATION

Online store (purchase of products)

  • A vaccine passport is required.
  • Daily tickets will also be in limited supply this season and available for purchase online. Inventory will be posted on the online calendar by day and age category.

    All customers 13+ will be required to present their vaccination passport and photo ID when they the GoPasse kiosk to receive their tickets. A new ticket will be printed for each visit.

    It will not be possible to reload an old GoPasse ticket at this time.

    Multi-day
    Like last year, there will be no multi-day tickets available.

    Intro-plus tickets (school trails)
    These tickets are not limited in quantity and can be used whenever the customer wants, so no specific day is required when purchasing. Valid at all times.

Chairlifts

  • Lift capacities are 100%.
  • Use of the same lift by users from the same household is preferred but will be permitted for users not residing in the same household.
  • A face mask is recommended for queuing and taking chairlifts.

Washrooms

  • The pavilions will be accessible at all times for access to the washrooms by following the instructions relating to the use of these.

Snow School

Reservations are required to receive a private
lesson (phone 450-227-4671 or 514-871-0101)
We will start taking calls for reservations in December 2021.
An outside meeting point is clearly indicated on your arrival for your lesson, please go there.
  • Ski and board lessons are permitted in private and group settings.
  • Groups will be composed of the same participants for the duration of the programs whenever possible.
  • In the lifts, the formation of small stable groups will be preferred.
  • It is recommended, but not mandatory, that skiers 3 years of age and older wear face coverings on the lifts.
  • A detailed information email will be sent in mid-December to all Snow School students enrolled in a 2021-2022 program.

Equipment rental

  • Ski and snowboard equipment rentals are permitted.
  • Online reservation is mandatory
  • The equipment is disinfected between each use.

Face masks

  • Face masks are mandatory in closed or partially covered public places for persons 10 years of age and older.
  • Clients and visitors must wear it when entering chalets or any other indoor facility. Once seated, it can be removed for drinking or eating.

Physical distance

  • When outdoors, distancing will no longer be required as it is for stadiums and other similar permanent infrastructure.
  • Note that a natural distance is required for downhill skiing or snowboarding equipment (front to back).

VACCINATION PASSPORT FOR SKIING

Season pass holders 13 years of age and older will be required to have their pass activated by presenting their vaccination passport and identification.

As of today, all 2021-2022 season passes have been deactivated.  Therefore, vaccination passports must be validated in person at one of our customer experience desks. This step is necessary to access the trails of les Sommets this winter and will be effective immediately.

We recommend that all our members come now to validate and activate their access at the Sommet Saint-Sauveur Client Experience desk. This validation step must be done only once during the 2021-2022 season.

 

IMPORTANT:
Validation must be done in person. Unfortunately, it is not possible to send only one representative per family. Each client aged 13 years and older must present themselves in person for validation.

FREQUENTLY ASKED QUESTIONS

Why do I need to come in to have my vaccine passport validated?
The decision to implement a vaccination passport for skiing is not a business decision but a public health directive. The Quebec Ski Areas Association (ASSQ) and the 75 affiliated ski areas have obtained confirmation from the Quebec government that a vaccination passport will be required for those 13 years of age and older to use the ski lifts and access certain services offered inside ski chalets. Currently, all 2021-2022 season passes have been deactivated. The validation of your vaccination passport will give you access to

  • To the chairlifts
  • To certain indoor facilities (lodges and chalets)


When can we come and get our pass activated?
Starting Thursday, November 4, 2021, at Sommet Saint-Sauveur. Our customer experience counters are open every day from 9 am to 5 pm.

IMPORTANT:
Validation must be done in person. Unfortunately, it is not possible to send only one representative per family. Each client aged 13 years and older must present themselves in person for validation.

What about Sommet Edelweiss clients?
Vaccine pass validation will be possible at Sommet Edelweiss starting Monday, November 8, 2021. The resort's customer experience will be open every day from that date.

Do I need to have my vaccination passport validated at every visit if I'm a pass holder?
No. validation is only required once, before your first visit or on the day of your first visit, before accessing the lifts.

What should I bring to activate my season pass?

  • Vaccination passport
  • Photo ID
  • GoPass card (if you already have one)

I reloaded my pass online. Do I still need to come in to activate it?
Yes, all memberships have been deactivated, even those purchased online via GoPass reload.

When will the vaccine passport be implemented at les Sommets?
The implementation of the vaccine passport will be in effect as of Thursday, November 4, 2021.

What is the procedure for children?
These measures do not apply to 0 to 12-year-olds. For youth 13 years of age as of December 15, 2021, the vaccine passport will be mandatory. The requirement for photo identification applies only to those 16 years and older.

Why the vaccination passport, we are outside?
In the ski lifts, because of the frequent and prolonged contact and the lack of distance.

Can I get a refund if I am not vaccinated?
Yes, it is possible to request a refund, credit or deferral of your subscription if you have not used it. However, you have until December 15, 2021, to request a refund.

Are alpine hiking, snowshoeing, fat biking, and cross-country skiing need a vaccination passeport?
No, as long as the visitor does not use the ski lifts or certain services in the ski chalets.

What type of lift is subject to the vaccination passport?
All ski lifts, including surface lifts (magic carpet).

I am a resident of another province or country. Can I ski in Quebec?
Yes, people who do not reside in Quebec and who are traveling in Quebec can go to the places and activities covered by the use of the vaccination passport if they present the following two documents at the entrance:

  • A valid photo ID with an address outside Quebec;
  • Proof of official COVID-19 vaccination provided by their Canadian country or province.

No activation will be done by phone or internet.

If you have any questions regarding the vaccine passport, please refer to quebec.ca.

We remind our members that they have until December 15, 2021, to take advantage of the Ski Guarantee. Our non-vaccinated clientele will be able to request a refund for products already purchased. 

Go directly to the refund form.

BEFORE YOUR VISIT

Be responsible!

If you have flu like symptoms, gastroenteritis or anything similar to COVID ‑ 19, do not present yourself to any of les Sommets activities or services and please call 1 877 644-4545.

Stay home if you experience any of the following symptoms: cough, fever, difficulty breathing, sudden loss of smell or taste.

Consult our operational measures.

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