Tickets, season passes and ski school programs
Would you like to request a change of date for a ticket purchased in advance? Please note that this type of request must be submitted at least 48 hours before the scheduled visit date and that the availability of the desired date is subject to the availability of tickets for sale. Your request will be automatically accepted but if you have chosen a date when ticket inventory is not available, a customer service agent will contact you.
You bought a product that you would need to postpone until next season? Complete this form, taking care to indicate which products you wish to keep for the current season and which products you wish to postpone to next season.
*Until december 15 to send your postponement request for your Season pass 2021-2022.
Postonement request for Snow School programs is no longer available.
Do you want to request a credit or refund for a product purchased during the current season? Complete this form, taking care to select the products for which you want a credit or a refund.
The request for the 2021-2022 seasonal passes must be submitted before December 15, 2021, to benefit from the Ski Guarantee.
The cancellation policy applies from December 16, 2021, and the request must be submitted by March 16, 2021.
Last winter - Requests for the 2020-2021 seasonal subscriptions had to be submitted before March 15, 2021. No exceptions will be accepted.
Some Racing Teams are currently "full" for the coming season. However, it is possible to add your child's name to a waiting list. A Club member will contact you if a place becomes available. This list is now the only one used to count people waiting. Please be sure to check on our online store to make sure that the desired program is indeed complete, BEFORE adding your child's name to this list.
Water park, Acro-Nature
It is possible to change the date of your visit to Sommet Saint-Sauveur Water Park. However, you must respect the following conditions:
It is possible to change the date of your visit to Acro-Nature of Sommet Morin Heights. However, you must respect the following conditions: