Policies & General Conditions
WINTER POLICIES LES SOMMETS DE LA VALLÉE INC.
POLICIES OF THE GARANTIE SKI LES SOMMETS WINTER 2023-2024
In effect until December 15, 2023
Terms of the Garantie Ski les Sommets
- SEASON PASSES
The member is entitled to obtain a credit or a full refund of a season pass or the postponement of his 2022-2023 season pass to the 2023-2024 season without justification if:
- The member has not used his season pass before December 15, 2023.
- The request must be submitted no later than December 15, 2023.
- The request is completed on gopasse.com by completing the form for this purpose.
- The cancellation policy (see table below) applies if the member has used his season pass before December 15, 2023.
COVID-19
- It is understood that the sanitary measures required by Public Health must be observed at all times and it is possible that these measures may change during the season.
- After December 15, 2023, no refund related to sanitary measures wil be accepted, even if the measures change during the season.
SNOW SCHOOL PROGRAMS, MUGOLS TEAM, SNOPRK TEAM
If the first lesson or first training has not started:
- The buyer is entitled to a credit or a full refund of the program without justification if:
- The request is submitted no later than 24 hours before the start of the program, either Friday January 12, 2024 if the lesson starts on Saturday January 13, 2024 or Saturday January 13, 2024 if th lesson starts on Sunday January 14, 2024 or according to the date of the start of the specific program (Moguls Team, SNOPRK Team and certain programs).
- The request is completed on gopasse.com by completing the form for this purpose.
CANCELLATION POLICIES SEASON PASSES WINTER 2023- 2024
- Terms of the cancellation policy
NO REFUND– CLOSURE OR REDUCED OPERATIONS
No reimbursement, total or partial, of products or services purchased by the season pass holder, nor any compensation for any harm or inconvenience whatsoever is admissible against the station with the fact that the station cannot operate its facilities and offer all its services at full capacity, taking into account, in particular but not limited to, weather conditions, snow conditions, client traffic, lack of manpower, health situation, power outage, government order limited operations or any other cause preventing the station from operating all of its chairlifts and/or make all his installations accessible to the season pass holder.
The member is entitled to obtain a credit:
- If your request is related to an inability to practice ski or snowboard with a medical proof.
- In the form of a les Sommets gift card.
- Based on the number of days of use (see table below) of the season pass.
- Administrative fees of $40 + taxes are applicable.
- No season pass transfer is allowed.
- The request is completed on gopasse.com by completing the form for this purpose.
Table – credit application – season pass
Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia Sommet Gabriel and Sommet Edelweiss:
CANCELLATION POLICIES SNOW SCHOOL PROGRAMS, MOGULS TEAM & SNOPRK TEAM WINTER 2023-2024
- Terms of the cancellation policy
If the first lesson or first training has not started:
- The buyer is entitled to a credit or a full refund of their program without justification if:
- The request is submitted no later than 24 hours before the start of the program, either Friday January 12, 2024 if the lesson starts on Saturday January 13, 2024 or Saturday January 13, 2024 if the lesson starts on Sunday January 14, 2024 or according to the date of the start of the specific program (Moguls Team, SNOPRK Team and certain programs).
- The request is completed on gopasse.com by completing the form for this purpose.
If the programs has started:
- The buyer is entitled to a credit:
- In the form of a les Sommets gift card.
- Based on the number of days remaining in the program (excluding the «Day Off » which is offered to you for free).
- Administrative fees of $40 + taxes are applicable.
- No tranfer is allowed.
- The request has to be completed on gopasse.com by completing the form for this purpose.
In the event that les Sommets are unable to offer or postpone Snow School lessons or training before the end of the 2023-2024 season:
- The buyer is entitled to a credit:
- For the lessons or trainings that have not taking place (excluding the « Day OFF » that is offered to you for free).
- No administrative fees applicable.
SNOW SCHOOL " DAY OFF " POLICY 2023-2024
(Non applicable on the Mugels Team, SNOPRK Team and certain Snow School programs identified below)
As a bonus to the vast majority of our programs, you could use a « Day Off ». This day allows you to postpone free of charge and no matter the reason, a (1) lesson at the end of the programs. Whether because of illness, an anniversary, an important meeting, the weather or simply because you want to rest.
Conditions: these programs are composed according to the station of 7 or 9 courses spread over 8 or 10 weeks including the « Day Off »:
Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia & Sommet Gabriel
Regular Programs*
Are made up of 9 lessons spread over 10 weeks including the « Day Off », from Saturday January 13 or Sunday 14, 2024 to Saturday March 16 or Sunday March 17 2024. The customer who wishes to benefit from « Day Off » during the season, will be able to resume the failed lesson on the last day scheduled for Saturday March 16 or Sunday March 17, 2024, but only if the weather conditions, snow conditions and the context allow it.
Restrictions: les Sommets reserve the right to cancel and/or postpone any lesson of the Snow School in the event of force majeure or for any other reason out of its control which would prevent it from offering this lesson on the scheduled date Initially, in particular for reasons linked to the weather and snow conditions, a break in equipment, an ordered closure by the municipal or government authorities in connection with the health situation, a shortage of labor, or for any other reason deemed valid by les Sommets. In the case of the cancellation of a lesson for the reasons set out above, les Sommets reserve the right to postpone this lesson during the last weekend, on Saturday March 16 or Sunday March 17, 2024.
It is understood that despite the possibility for the customer to benefit from a « Day Off » or despite the possibility for les Sommets to cancel/postpone a course, les Sommets undertake to offer a minimum of 9 lessons. The 10th lesson scheduled for the last weekend of March 16 or 17, 2024 is not a service for which the customer pays, but this is a free service offered as a bonus by les Sommets and in no case , les Sommets will not be forced to offer this 10th lesson or make a refund if les Somemts are unable to offer this 10th lesson for the reasons set out above.
*Beginning dates for the following programs
- Pre-instructor and assistant in all the ski stations:Lessons from Saturday January 6 & Sunday January 7, 2024 to Saturday March 16 & Sunday March 17, 2024 including the « Day Off ».
- Masters Series at Sommet Saint-Sauveur: Lessons from Saturday January 6 2024 to March 9 2024 including the « Day Off ».
- Skipping School at Sommet Saint-Sauveur: Lessons from Tuesday January 9 or Wednesday January 9 or Friday January 12, 2024 to Tuesday February 27 or Wednesday Fabruary 28 or Friday March 1, 2024 including the « Day Off ».
- Parent in a lesson at Sommet Saint-Sauveur & Sommet Olympia: Lessons from January 27, 2024 to Saturday March 9, 2024 including the « Day Off ».
The « Day Off » IS NOT APPLICABLE TO THE PROGRAM BELOW:
- Masters Series 10 training at Sommet Saint-Sauveur: 10 training sessions either Tuesday morning or Thursday afternoon starting Tuesday January 11, 2024. No training on Tuesday March 5 and Thursday March 7, 2024 due to the School Break.
- Masters Series 20 training at Sommet Saint-Sauveur: 20 training sessions on Tuesday morning and on Thursday afternoon starting Tuesday January 9, 2024. No training on Tuesday March 5 and Thursday March 7, 2024 due to the School Break.
- Snoprk les Sommets development 25 days at Sommet Saint-Sauveur: Christmas Camp from December 27 to December 29, 2023 followed by 11 consecutive Saturdays and Sundays starting Saturday January 6, 2024 to Sunday March 17, 2024.
- Mugels Team 40 days at Sommet Saint-Sauveur: Dry land training starting October 22, 2023. Saturday and Sunday Program. On snow training starting Saturday December 2, 2023 to Sunday March 31, 2024. Christmas Camp on December 26, 27, 29, 30, 31, 2023.
- Snoprk les Sommets development 25 days at Sommet Saint-Sauveur: Saturday and Sunday Program starting Saturday December 9, 2023 and ending Saturday April 6, 2024. Christmas Camp from December 27 to 29, 2023.
- Mugels Acrobatz 24 days at Sommet Saint-Sauveur: Dry land training starting October 22, 2023. Program mostly on Saturdays. On snow training starting Saturday December 2, 2023 to March 31, 2024. Christmas Camp on December 26, 27, 29, 30, 31, 2023.
- Mugels Team 40 days at Sommet Gabriel: Program on Saturday and Sunday. On snow training starting Saturday December 2, 2023 to March 31, 2024. Christmas Camp on December 27 to 30, 2023 and January 3, 4, 2024.
Versant Avila & Sommet Edelweiss
- Regular programs*
Are made up of 7 lessons spread over 8 weeks including the « Day Off », from Saturday January 13 or Sunday 14, 2024 to Saturday March 2 or Sunday March 3 2024. The customer who wishes to benefit from « Day Off » during the season, will be able to resume the failed lesson on the last day scheduled for Saturday March 2 or Sunday March 3, 2024, but only if the weather conditions, snow conditions and the context allow it.
Restrictions: les Sommets reserve the right to cancel and/or postpone any lesson of the Snow School in the event of force majeure or for any other reason out of its control which would prevent it from offering this lesson on the scheduled date Initially, in particular for reasons linked to the weather and snow conditions, a break in equipment, an ordered closure by the municipal or government authorities in connection with the health situation, a shortage of labor, or for any other reason deemed valid by les Sommets. In the case of the cancellation of a lesson for the reasons set out above, les Sommets reserve the right to postpone this lesson during the last weekend, on Saturday March 2 or Sunday March 3, 2024.
It is understood that despite the possibility for the customer to benefit from a « Day Off » or despite the possibility for les Sommets to cancel/postpone a course, les Sommets undertake to offer a minimum of 7 lessons. The 8th lesson scheduled for the last weekend of March 2 or 3, 2024 is not a service for which the customer pays, but this is a free service offered as a bonus by les Sommets and in no case , les Sommets will not be forced to offer this 10th lesson
or make a refund if les Somemts are unable to offer this 7th lesson for the reasons set out above.
*Beginning dates for the following programs:
- Pre-instructor and assistant at versant Avila: Lessons from Saturday January 6 & Sunday January 7, 2024 to Saturday March 16 and Sunday March 17, 2024 including the « Day Off ».
- Parent in a lesson at versant Avila: Lessons from Saturday January 27, 2024 to Saturday March 2, 2024 including the « Day Off ».
- All terrain AM and All terrain PM at Sommet Edelweiss: Lessons from Saturday January 6 or Sunday January 7, 2024 to Saturday March 9 or Sunday March 10, 2024. Including the « Day Off ».
- Pre-competition at Sommet Edelweiss: Lessons from Saturday January 6 or Sunday January 7, 2024 to Saturday March 9 or Sunday March 10, 2024. Including the « Day Off ».
- Pre-instructor at Sommet Edelweiss: Lessons from Saturday January 6 or Sunday January 7, 2024 to Saturday March 9 or Sunday March 10, 2024. Including the « Day Off ».
- Thursday Night Lesson at Sommet Edelweiss: Lessons from Thursday January 4, 2024 to Thursday February 29, 2024 including the « Day Off ».
The « DAY OFF » IS NOT APPLICABLE TO THE PROGRAM BELOW:
- Parent-child lesson at Sommet Edelweiss:
Lessons from Saturday January 6 or Sunday January 7, 2024 to Saturday January 27 or Sunday January 28, 2024.
OR
Lessons from Saturday February 10 or Sunday February 11, 2024 to Saturday March 2 or Sunday March 3, 2024.
POLICIES ON ACCESS TICKET LES SOMMETS
Refund: The access tickets are not refundable and not exchangeable at all times.
Procedures for requesting a change of date of an access ticket
- Access ticket with a specific date:
- The request must be made maximum 24 hours before the initial date to be elligible.
- The request has to be completed on gopasse.com by completing the form for this purpose.
- No exception will be accepted.
- No request for a change of station will be accepted.
GENERAL CONDITIONS & ADDITIONNAL INFORMATIONS
- Credits ar subject to acceptance and approval by les Sommets de la Vallée Inc. and we reserve the right to change the policy at any time during the season.
- Please note that management reserves the right to change pricing and opening hours for all it’s Summits without notice.