Terms & General Conditions

LES SOMMETS DE LA VALLÉE INC.

Ski guarantee les Sommets Policy

Ski guarantee 2020-2021

The Ski Guarantee les Sommets offer:

  • Credit or full refund of your season pass if the request is made before December 15, 2020.
  • Credit or refund of your Snow School Program if the request is made at the latest the day before the start of the programs.
  • The postponement of your 2020-21 ski season to 2021-22 without any fees and without a price change, if the request is made before December 15, 2020.
  • Once the skier season has started, customers can request a credit for their season pass according to the cancellation policy and without any conditions.
Terms and conditions of Ski Guarantee les Sommets
SEASON PASSES

For the 2020-21 ski season, customers will be able to request a credit or full refund of their purchase without justification until December 15. In the event that the customer has already skied a day or more before December 15 on one of les Sommets’ mountain, the cancellation policy, which you will find below, applies automatically.

SNOW SCHOOL PROGRAMS AND COMPETITION TEAMS

For the Snow School and Competition Team programs, customers can request a credit or refund on their purchase at any time, as long as the first ski or snowboard lesson or training has not taken place. The request must be made at the latest the day before the start of the programs. 

Ski guarantee 2021-2022

POLICIES OF THE GARANTIE SKI LES SOMMETS WINTER 2021- 2022

In effect until December 15, 2021

Season Pass 2021-2022

  • The member is entitled to obtain a credit or a full refund of a season pass without justification if:

  • The member has not used his season pass before December 15, 2021.

  • The request must be submitted no later than December 15, 2021.

  • The request is completed on gopasse.com by completing the form for this purpose.

  • The cancellation policy (see table below) applies if the member has used his season pass before December 15, 2021.

  • The member can postpone his 2021-2022 season pass to the 2022-2023 season whitout price change if the request is made no later than December 15, 2021

 

Snow School Programs, Competition Team, Moguls Team & Freestyle 2021-2022

If the first lesson or first training has not started:

  • The buyer is entitled to a credit or a full refund of the program without justification if:

  • The request is submitted at the latest 24 hours before the start of the program, either January 14 or 15, 2022 or according to the start date of the specific program (Competition Team, Moguls Team, Freestyle).

  • The request is completed on gopasse.com by completing the form for this purpose.

Cancellation policy​

2020-2021 cancellation policy

In addition to the implementation of the new Ski Guarantee les Sommets, several measures have been made to our cancellation policies for the 2020-21 season.

Terms and conditions of the 2020-21 Cancellation Policy
SEASON PASSES

Once the skier season has begun at Les Sommets, this cancellation policy will be applied automatically.

The value of the credit, issued in the form of a Sommets gift card, will be based on the number of days of use (see grid below) of the season pass. Administrative fees of $ 40 + taxes will apply.

In the event of a shutdown or disruption of services by a government order associated with a return of the COVID-19 pandemic, the credit percentages listed below will apply.

Sommet Saint-Sauveur (including versant Avila), Sommet Morin Heights, Sommet Olympia and Sommet Gabriel:

Date of credit request

No uses

1-3 uses

4-6 uses

7-9 uses

10 uses & +

Until December 15, 2020

100%

80%

60%

40%

-

Dec. 16 2020 to Jan. 15, 2021

90%

70%

50%

30%

-

Jan. 16   to Feb 15, 2021

80%

60%

40%

20%

-

Feb 16  to March 15, 2021

60%

40%

20%

-

-

March 16, 2021 and after

-

-

-

-

-

Sommet Edelweiss

Date of credit request

Unissued pass

Issued pass

Until December 15, 2020

100%

80%

Dec. 16 2020 to Jan. 15, 2021

90%

70%

Jan. 16   to Feb 15, 2021

80%

60%

Feb 16  to March 15, 2021

60%

40%

March 16, 2021 and after

-

-

SNOW SCHOOL PROGRAMS AND RACING TEAMS

For the Snow School and Racing Team programs, customers who wish to do so can request a credit for their purchase or a refund at any time until the first lesson or the first training has started.

In the event that the programs are started, customers who wish to make a cancellation request may receive a credit equivalent to the number of days remaining in the program. It is important to note that an administration fee of $ 40 plus taxes is applicable to the cancellation of a program.

In the event that Les Sommets are unable to offer or postpone lessons or training before the end of the 2020-21 season, a credit will be issued for those sessions that have not taken place. In this case, the administration fee of $ 40 will not be applied.

The 2020-21 cancellation policy at a glance:

Cancellation no later than 24 hours before the start of the program

= Credit or reimbursement 100 %

Cancellation request once the program has started

= Credit for the number of lessons or training remaining in the program. An administration fee of $ 40 applies.

Impossibility of Les Sommets to offer or postpone lessons or training before the end of the 2020-21 season

= Credit for lessons or training remaining in the program. No administration fees apply.

How to apply

To request credit, the customer must send his request by completing one of the forms available on the following page: gopasse.com. The following information must be indicated: first and last name, type of season pass, email address (to receive confirmation of your credit) and the reason for this cancellation.

Additional information

Credits are subject  to Les Sommets de la Vallée’s approval and we reserve the right to modify this policy at all times during the season.

 

**Note that we do reserve the right to change our opening hours and our rates at anytime.

2021-2022 cancellation policy

CANCELLATION POLICY WINTER 2021- 2022

Terms of the cancellation policy

Season Pass 2021-2022

The member is entitled to obtain a credit:

  • In the form of a les Sommets gift card.

  • Based on the number of days of use (see table below) of the season pass.

  • Administrative fees of $40 + taxes are applicable.

  • No season pass transfer is allowed.

  • The request is completed on gopasse.com by completing the form for this purpose.

In the event of a closure or disruption of services by government and associated order due to a return of the COVID-19 pandemic, the credit percentage shown below will apply.

Table – credit application – season pass

Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia and Sommet Gabriel:

 

Date of the request

No use

1 – 3 uses

4 - 6 uses

7 – 9 uses

10 uses & +

Until December 15, 2021

100%

80%

60%

40%

 

No refund

December 16 2021 to January 15, 2022

90%

70%

50%

30%

 

No refund

January 16 to February 15, 2022

80%

60%

40%

20%

 

No refund

February 16 to March 15, 2022

60%

40%

20%

 

No refund

 

No refund

March 16 2022 and after

 

No refund

 

No refund

 

No refund

 

No refund

 

No refund

 

Table – credit application – season pass

Sommet Edelweiss

Date of the request

Pass not issued

Pass issued

Until December 15, 2021

100%

80%

December 16, 2021 to January 15, 2022

90%

70%

January 16 to February 15, 2022

80%

60%

February 16 to March 15, 2022

60%

40%

March 16 and after

 

No refund

 

No refund

 

Snow School Programs, Competition Team, Moguls Team, & Freestyle 2021-2022

If the lesson or first training has not started:

  • The buyer is entitled to a credit or a full refund of their program without justification if:

  • The request is submitted at the latest 24 hours before the start of the program, either January 14 or 15, 2022 or according to the start date of the specific program (Competition Team, Moguls Team, Freestyle).

  • The request is completed on gopasse.com by completing the form for this purpose.

In the case the programs has started:

  • The buyer is entitled to a credit:

  • In the form of a les Sommets gift card.

  • Based on the number of days left to the program.

  • Administrative fees of $40 + taxes are applicable.

  • No tranfer is allowed.

  • The request has to be completed on gopasse.com by completing the form for this purpose.

In the event that les Sommets are unable to offer or postpone Snow School lessons or training before the end of the 2021-2022 season:

  • The buyer is entitled to a credit:

  • For the lessons or trainings that have not taking place.

  • No administrative fees applicable.

Policy on the access rights (tickets) les Sommets:

Refund: The access ticekts are not refundable and not exchangeable at all times.

Procedures for requesting  a change of date of an access ticket

Purchase of an access ticket with a specific date:

  • The request must be made maximum 48 hours before the initial date to be eligible

  • The request has to be completed on gopasse.com by completing the form for this purpose.

  • No exception will be accepted

  • No request for a change of mountain will be accepted

General conditions and additional informations

  • Credits are subject to acceptance and approval by Les Sommets de la Vallée Inc. And we reserve the right to change the policy at any time during the season.

  • Please note that management reserves the right to change pricing and opening hours for all it’s Summits without notice.

Drones policy on our site

The personal and recreational use of drones is strictly prohibited on all properties belonging to Les Sommets de la Vallée Inc.

The use of drones for commercial purposes could be exceptionally authorized following a written request and analysis and authorization from us. Compliance with the safety conditions and laws must also be respected. Violation of this policy may result with an expulsion from the site.

Privacy policy

Les Sommets de la Vallée Inc. is committed to your right to privacy on the Internet. We will not under any circumstance disclose individual identifiable information about you to any third party without first obtaining your explicit permission. We will make certain to comply with international standards for the storage and protection of the data in our care.

We collect the domain name and email and street addresses of visitors to our Website who choose to sign up for our newsletter or participate in our various contests and promotions (all collected information is visible in our sign up forms). We also store the email addresses of those who communicate with us via email.

By using our website, you are giving us your consent to our use of the information you provide to us as laid out in this privacy protection policy.

If you no longer want to receive email messages from us, please let us know by sending an email to us at: webmaster@sommets.com and simply type the word "Unsubscribe" as the subject of your message. By providing your personal information for the purposes specified above, you are giving us your permission for using this information accordingly.

Refund policy for the Water park

Refund policy for season passes in standard cases.

In standard cases, season passes are neither refundable nor transferable. These are valid during the season for which they were purchased.

To make a request:

Customers can make a written request to the Customer Experience Service to request a refund. Indicate surname and first name, the type of pass you have (adult, child), email address (to receive a response if the credit is approved), and explain the reason for your refund demand. Medical proof must be provided to us, along with the request, within 15 days of the incident; otherwise, no reimbursement will be granted. Please send your request (with supporting documents) by email to sacmss@sommets.com or in person at the Customer Experience Counter.

Refund policy in case of early closure due to Covid-19.

If we must close the water park before August 1 due to Covid-19, all subscriptions will be transferred to the 2021 summer season at no cost.

If we have to close the water park from August 1, there will be a refund of the subscription in proportion to the use made by the customer.

CLOSING DATE             

NO USE

1-2 USES

3-4 USES

5 USES

6 USES +

UNTIL JULY 31, 2020

100 % CARRIED OVER TO SUMMER 2021

AFTER AUGUST 1, 2020

70 %

30 %

20 %

10 %

Cancellation policy Sommets access ticket:


Refund: Tickets are non-refundable at any time.

Date change: If the request is made 48 hours or more before the initial date of your visit, it will be possible to change the date. You must send your request online at gopasse.com

Cancellation policy Sommet Saint-Sauveur Water Park:


Refund: Tickets are non-refundable at any time.

Date change: If the request is made 48 hours or more before the initial date of your visit, it will be possible to change the date. You must first purchase tickets for the new desired date via the Online Store and then request a refund for your initial tickets by writing to info@sommets.com.

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