Terms & General Conditions

Policies & General Conditions                  

WINTER POLICIES LES SOMMETS DE LA VALLÉE INC.

POLICIES OF THE GARANTIE SKI LES SOMMETS WINTER 2023-2024

In effect until December 15, 2023

Terms of the Garantie Ski les Sommets

- SEASON PASSES

The member is entitled to obtain a credit or a full refund of a season pass or the postponement of his 2022-2023 season pass to the 2023-2024 season without justification if:

• The member has not used his season pass before December 15, 2023.
• The request must be submitted no later than December 15, 2023.
• The request is completed on gopasse.com by completing the form for this purpose.
• The cancellation policy (see table below) applies if the member has used his season pass before December 15, 2023.

COVID-19

• It is understood that the sanitary measures required by Public Health must be observed at all times and it is possible that these measures may change during the season.
• After December 15, 2023, no refund related to sanitary measures wil be accepted, even if the measures change during the season.

SNOW SCHOOL PROGRAMS, MUGOLS TEAM, SNOPRK TEAM

If the first lesson or first training has not started:

• The buyer is entitled to a credit or a full refund of the program without justification if:
• The request is submitted no later than 24 hours before the start of the program, either Friday January 12, 2024 if the lesson starts on Saturday January 13, 2024 or Saturday January 13, 2024 if th lesson starts on Sunday January 14, 2024 or according to the date of the start of the specific program (Moguls Team, SNOPRK Team and certain programs).
• The request is completed on gopasse.com by completing the form for this purpose.

CANCELLATION POLICIES SEASON PASSES WINTER 2023- 2024

- Terms of the cancellation policy

NO REFUND– CLOSURE OR REDUCED OPERATIONS

No reimbursement, total or partial, of products or services purchased by the season pass holder, nor any compensation for any harm or inconvenience whatsoever is admissible against the station with the fact that the station cannot operate its facilities and offer all its services at full capacity, taking into account, in particular but not limited to, weather conditions, snow conditions, client traffic, lack of manpower, health situation, power outage, government order limited operations or any other cause preventing the station from operating all of its chairlifts and/or make all his installations accessible to the season pass holder.

The member is entitled to obtain a credit:

• If your request is related to an inability to practice ski or snowboard with a medical proof.
• In the form of a les Sommets gift card.
• Based on the number of days of use (see table below) of the season pass.
• Administrative fees of $40 + taxes are applicable.
• No season pass transfer is allowed.
• The request is completed on gopasse.com by completing the form for this purpose.

Table – credit application – season pass

Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia Sommet Gabriel and Sommet Edelweiss:

CANCELLATION POLICIES SNOW SCHOOL PROGRAMS, MOGULS TEAM & SNOPRK TEAM WINTER  2023-2024

- Terms of the cancellation policy

If the first lesson or first training has not started:

• The buyer is entitled to a credit or a full refund of their program without justification if:
• The request is submitted no later than 24 hours before the start of the program, either Friday January 12, 2024 if the lesson starts on Saturday January 13, 2024 or Saturday January 13, 2024 if the lesson starts on Sunday January 14, 2024 or according to the date of the start of the specific program (Moguls Team, SNOPRK Team and certain programs).
• The request is completed on gopasse.com by completing the form for this purpose.

If the programs has started:

• The buyer is entitled to a credit:
• In the form of a les Sommets gift card.
• Based on the number of days remaining in the program (excluding the «Day Off » which is offered to you for free).
• Administrative fees of $40 + taxes are applicable.
• No tranfer is allowed.
• The request has to be completed on gopasse.com by completing the form for this purpose.

In the event that les Sommets are unable to offer or postpone Snow School lessons or training before the end of the 2023-2024 season:

• The buyer is entitled to a credit:
• For the lessons or trainings that have not taking place (excluding the « Day OFF » that is offered to you for free).
• No administrative fees applicable.

SNOW SCHOOL " DAY OFF " POLICY 2023-2024

(Non applicable on the Mugels Team, SNOPRK Team and certain Snow School programs identified below)

As a bonus to the vast majority of our programs, you could use a « Day Off ». This day allows you to postpone free of charge and no matter the reason, a (1) lesson at the end of the programs. Whether because of illness, an anniversary, an important meeting, the weather or simply because you want to rest.

Conditions: these programs are composed according to the station of 7 or 9 courses spread over 8 or 10 weeks including the « Day Off »:

Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia & Sommet Gabriel

Regular Programs*

Are made up of 9 lessons spread over 10 weeks including the « Day Off », from Saturday January 13 or Sunday 14, 2024 to Saturday March 16 or Sunday March 17 2024. The customer who wishes to benefit from « Day Off » during the season, will be able to resume the failed lesson on the last day scheduled for Saturday March 16 or Sunday March 17, 2024, but only if the weather conditions, snow conditions and the context allow it.

Restrictions: les Sommets reserve the right to cancel and/or postpone any lesson of the Snow School in the event of force majeure or for any other reason out of its control which would prevent it from offering this lesson on the scheduled date Initially, in particular for reasons linked to the weather and snow conditions, a break in equipment, an ordered closure by the municipal or government authorities in connection with the health situation, a shortage of labor, or for any other reason deemed valid by les Sommets. In the case of the cancellation of a lesson for the reasons set out above, les Sommets reserve the right to postpone this lesson during the last weekend, on Saturday March 16 or Sunday March 17, 2024.

It is understood that despite the possibility for the customer to benefit from a « Day Off » or despite the possibility for les Sommets to cancel/postpone a course, les Sommets undertake to offer a minimum of 9 lessons. The 10th lesson scheduled for the last weekend of March 16 or 17, 2024 is not a service for which the customer pays, but this is a free service offered as a bonus by les Sommets and in no case , les Sommets will not be forced to offer this 10th lesson or make a refund if les Somemts are unable to offer this 10th lesson for the reasons set out above.

*Beginning dates for the following programs

- Pre-instructor and assistant in all the ski  stations:Lessons from Saturday January 6 & Sunday January 7, 2024 to Saturday March 16 & Sunday March 17, 2024 including the « Day Off ».

- Masters Series at Sommet Saint-Sauveur: Lessons from Saturday January 6 2024 to March 9 2024 including the « Day Off ».

- Skipping School at Sommet Saint-Sauveur: Lessons from Tuesday January 9 or Wednesday January 9 or Friday January 12, 2024 to Tuesday February 27 or Wednesday Fabruary 28 or Friday March 1, 2024 including the « Day Off ».

- Parent in a lesson at Sommet Saint-Sauveur & Sommet Olympia: Lessons from January 27, 2024 to Saturday March 9, 2024 including the « Day Off ».

The « Day Off » IS NOT APPLICABLE TO THE PROGRAM BELOW:

 - Masters Series 10 training at Sommet Saint-Sauveur: 10 training sessions either Tuesday morning or Thursday afternoon starting Tuesday January 11, 2024.  No training on Tuesday March 5 and Thursday March 7, 2024 due to the School Break.

- Masters Series 20 training at Sommet Saint-Sauveur: 20 training sessions on Tuesday morning and on Thursday afternoon starting Tuesday January 9, 2024.  No training on Tuesday March 5 and Thursday March 7, 2024 due to the School Break.

- Snoprk les Sommets development 25 days at Sommet Saint-Sauveur: Christmas Camp from December 27 to December 29, 2023 followed by 11 consecutive Saturdays and Sundays starting Saturday January 6, 2024 to Sunday March 17, 2024.

- Mugels Team 40 days at Sommet Saint-Sauveur: Dry land training starting October 22, 2023.  Saturday and Sunday Program. On snow training starting Saturday December 2, 2023 to Sunday March 31, 2024.  Christmas Camp on December 26, 27, 29, 30, 31, 2023.

- Snoprk les Sommets development 25 days at Sommet Saint-Sauveur: Saturday and Sunday Program starting Saturday December 9, 2023 and ending Saturday April 6, 2024.  Christmas Camp from December 27 to 29, 2023.

- Mugels Acrobatz 24 days at Sommet Saint-Sauveur: Dry land training starting October 22, 2023.     Program mostly on Saturdays.  On snow training starting Saturday December 2, 2023 to March 31, 2024.  Christmas Camp on December 26, 27, 29, 30, 31, 2023.

- Mugels Team 40 days at Sommet Gabriel: Program on Saturday and Sunday.  On snow training starting Saturday December 2, 2023 to March 31, 2024.  Christmas Camp on December 27 to 30, 2023 and January 3, 4, 2024.

Versant Avila & Sommet Edelweiss

- Regular programs*

Are made up of 7 lessons spread over 8 weeks including the « Day Off », from Saturday January 13 or Sunday 14, 2024 to Saturday March 2 or Sunday March 3 2024. The customer who wishes to benefit from « Day Off » during the season, will be able to resume the failed lesson on the last day scheduled for Saturday March 2 or Sunday March 3, 2024, but only if the weather conditions, snow conditions and the context allow it.

Restrictions: les Sommets reserve the right to cancel and/or postpone any lesson of the Snow School in the event of force majeure or for any other reason out of its control which would prevent it from offering this lesson on the scheduled date Initially, in particular for reasons linked to the weather and snow conditions, a break in equipment, an ordered closure by the municipal or government authorities in connection with the health situation, a shortage of labor, or for any other reason deemed valid by les Sommets. In the case of the cancellation of a lesson for the reasons set out above, les Sommets reserve the right to postpone this lesson during the last weekend, on Saturday March 2 or Sunday March 3, 2024.

It is understood that despite the possibility for the customer to benefit from a « Day Off » or despite the possibility for les Sommets to cancel/postpone a course, les Sommets undertake to offer a minimum of 7 lessons. The 8th lesson scheduled for the last weekend of March 2 or 3, 2024 is not a service for which the customer pays, but this is a free service offered as a bonus by les Sommets and in no case , les Sommets will not be forced to offer this 10th lesson

or make a refund if les Somemts are unable to offer this 7th lesson for the reasons set out above.

*Beginning dates for the following programs:

- Pre-instructor and assistant at versant Avila: Lessons from Saturday January 6 & Sunday January 7, 2024 to Saturday March 16 and    Sunday March 17, 2024 including the « Day Off ».

- Parent in a lesson at versant Avila: Lessons from Saturday January 27, 2024 to Saturday March 2, 2024 including the « Day Off ».

- All terrain AM and All terrain PM at Sommet Edelweiss: Lessons from Saturday January 6 or Sunday January 7, 2024 to Saturday March 9 or   Sunday March 10, 2024. Including the « Day Off ».

- Pre-competition at Sommet Edelweiss: Lessons from Saturday January 6 or Sunday January 7, 2024 to Saturday March 9 or    Sunday March 10, 2024. Including the « Day Off ».

- Pre-instructor at Sommet Edelweiss: Lessons from Saturday January 6 or Sunday January 7, 2024 to Saturday March 9 or    Sunday March 10, 2024. Including the « Day Off ».

- Thursday Night Lesson at Sommet Edelweiss: Lessons from Thursday January 4, 2024 to Thursday February 29, 2024 including the « Day Off ».

The « DAY OFF » IS NOT APPLICABLE TO THE PROGRAM BELOW:

- Parent-child lesson at Sommet Edelweiss: 

Lessons from Saturday January 6 or Sunday January 7, 2024 to Saturday January 27 or    Sunday January 28, 2024.

   OR

Lessons from Saturday February 10 or Sunday February 11, 2024 to Saturday March 2 or    Sunday March 3, 2024.

POLICIES ON ACCESS TICKET LES SOMMETS

Refund: The access tickets are not refundable and not exchangeable at all times.

Procedures for requesting a change of date of an access ticket

- Access ticket with a specific date:

• The request must be made maximum 24 hours before the initial date to be elligible.
• The request has to be completed on gopasse.com by completing the form for this purpose.
• No exception will be accepted.
• No request for a change of station will be accepted.

GENERAL CONDITIONS & ADDITIONNAL INFORMATIONS

• Credits ar subject to acceptance and approval by les Sommets de la Vallée Inc. and we reserve the right to change the policy at any time during the season.
• Please note that management reserves the right to change pricing and opening hours for all it’s Summits without notice.

POLICIES OF THE GARANTIE SKI LES SOMMETS

Season 2022-2023. In effect until December 15, 2022

Terms of the Garantie Ski les Sommets

GARANTIE SKI: SEASON PASSES

• The member is entitled to obtain a credit or a full refund of a season pass or the postponement of his 2022-2023 season pass to the 2023-2024 season without justification if:
• The member has not used his season pass before December 15, 2022.
•  The request must be submitted no later than December 15, 2022.
•  The request is completed on gopasse.com by completing the form for this purpose.
• The cancellation policy (see table below) applies if the member has used his season pass before December 15, 2022.

 SANITARY MEASURES

• It is understood that the sanitary measures required by Public Health must be observed at all times, and it is possible that these measures may change during the season.
• After December 15, 2022, no refund related to sanitary measures will be accepted, even if the measures change during the season.

GARANTIE SKI: SNOW SCHOOL PROGRAMS, COMPETITION TEAM, MOGULS TEAM & FREESTYLE

If the first lesson or first training has not started:

• The buyer is entitled to a credit or a full refund of the program without justification if:
• The request is submitted no later than 24 hours before the start of the program, either Friday, January 13, 2023, if the lesson starts on Saturday, January 14, 2023, or Saturday, January 14, 2023, if the lesson starts on Sunday, January 15, 2023, or according to the date of the start of the specific program (Competition Team, Moguls Team, Freestyle).
•  The request is completed on gopasse.com by completing the form for this purpose.

CANCELLATION POLICIES SEASON PASSES

Terms of the cancellation policy

NO REIMBURSEMENT – CLOSURE OR REDUCED OPERATIONS

No reimbursement, total or partial, of products or services purchased by the season pass holder, nor any compensation for any harm or inconvenience whatsoever is admissible against the station with the fact that the station cannot operate its facilities and offer all its services at full capacity, taking into account, in particular, but not limited to, weather conditions, snow conditions, client traffic, lack of manpower, health situation, power outage, government order limited operations or any other cause preventing the station from operating all of its chairlifts and/or make all his installations accessible to the season pass holder.

The member is entitled to obtain credit:

• If your request is related to an inability to practice ski or snowboarding with medical proof.
• In the form of a les Sommets gift card.
• Based on the number of days of use (see table below) of the season pass.
• Administrative fees of $40 + taxes are applicable.
• No season pass transfer is allowed.
• The request is completed on gopasse.com by completing the form for this purpose.

Table – credit application – season pass

Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia Sommet Gabriel and Sommet Edelweiss :

*Not refundable if the cause is a change in the sanitary measures.

CANCELLATION POLICIES SNOW SCHOOL 

Day Off & « Extra Day » 

(Not applicable on the Competitive Team, Moguls Team & Snopark Team 2022-2023 programs) 

IN BONUS, get a Day Off. This day allows you to postpone, free of charge and for any reason, one (1) lesson at the programs, whether it’s because of illness, a birthday, an important appointment, the weather, or simply because you want to rest.

Conditions: These programs are composed according to the station of 8, 9 or 10 lessons spread over 9, 10 or 11 weeks :

10 weeks programs at Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia & Sommet Gabriel

Regular programs* 

Are composed of 10 lessons spread over 11 weeks from January 14 or 15, 2023 to March 18 or 19, 2023. The customer who wishes to benefit from a Day Off during the season can take the missed lesson on the « Extra Day » scheduled for March 25 or 26, 2023, but only if the weather, snow conditions and the context allow it.

Restrictions: Les Sommets reserves the right to cancel and/or postpone any Ski School lesson in the event of major force or for any other reason beyond its control which would prevent it from offering this lesson on the initial scheduled date, for reasons related to the weather, snow conditions, equipment failure, a closure ordered by municipal or government authorities whether or not related to the health situation, a lack of employees, or for any other reason deemed valid by les Sommets. In the event of a lesson cancellation for the reasons stated above, les Sommets reserves the right to postpone this lesson to the « Extra Day » scheduled for March 25 or 26, 2023.

It is understood that despite the possibility for the customer to benefit from a Day Off or despite the possibility for les Sommets to cancel/postpone a lesson, les Sommets commits to offer a minimum of 10 Snow School lessons. The 11th lesson scheduled for the « Extra Day » of March 25 or 26, 2023 is not a service for which the customer pays, but it is a free service offered as a bonus by les Sommets and will not be obliged to offer this 11th lesson or make a refund if les Sommets is unable to offer this 11th lesson for the reasons stated above.

*Dates for the following programs

• Snoprk les Sommets development: Day Off is not applicable.
• Pre-instructor and assistant: Lessons from January 7 & 8, 2023 to March 18 & 19, 2023 and « Extra Day » March 25 & 26, 2023.
• Masters Series at Sommet Saint-Sauveur: Lessons from January 7, 2023, to March 11, 2023, and « Extra Day » March 18, 2023.
• Skipping School at Sommet Saint-Sauveur: Lessons from January 10 or 11 or 13, 2023 to February 28 or March 1 or 3, 2023 and « Extra Day » March 7 or 8 or 10, 2023.
• Parents in a lesson at Sommet Saint-Sauveur & Sommet Olympia: 6-weeks lessons from January 28, 2023, to March 4, 2023, and « Extra Day » on March 11, 2023
• Racing Development Sommet Olympia: Lessons for 9 weeks from January 14, 2023, to March 11, 2023, and « Extra Day » March 18, 2023.

8 weeks program at Versant Avila and Sommet Edelweiss

Regular programs*

Are composed of 8 lessons spread over 9 weeks from January 14 or 15, 2023 to March 4 or 5, 2023. The customer who wishes to benefit from a Day Off during the season can take the missed lesson on the « Extra Day » scheduled March 11 or 12, 2023, but only if the weather, snow conditions and the context allow it.

Restrictions: Les Sommets reserves the right to cancel and/or postpone any Ski School lesson in the event of major force or for any other reason beyond its control which would prevent it from offering this lesson on the initial scheduled date, for reasons related to the weather, snow conditions, equipment failure, a closure ordered by municipal or government authorities whether or not related to the health situation, a lack of employees, or for any other reason deemed valid by les Sommets. In the event of a lesson cancellation for the reasons stated above, les Sommets reserves the right to postpone this lesson to the « Extra Day » scheduled for March 11 or 12, 2023.

It is understood that despite the possibility for the customer to benefit from a Day Off or despite the possibility for les Sommets to cancel/postpone a lesson, les Sommets commits to offer a minimum of 8 Snow School lessons. The 9th lesson scheduled for the « Extra Day » of March 11 or 12, 2023 is not a service for which the customer pays, but it is a free service offered as a bonus by les Sommets and will not be obliged to provide this 11th lesson or make a refund if les Sommets is unable to provide this 9th lesson for the reasons stated above.  

*Dates for the following programs

• Pre-instructor and assistant at versant Avila: Lessons from January 7 & 8, 2023 to March 18 & 19, 2023 and « Extra Day » March 25 and 26, 2023.
• Snow Park introduction at versant Avila: 10-weeks lessons from January 14 or 15, 2023 to March 18 or 19, 2023 and « Extra Day » March 25 or 26, 2023.
• All-terrain full day at Sommet Edelweiss: 10-week lessons from January 7 or 8, 2023 to March 11 or 12, 2023 and « Extra Day » March 18 or 19, 2023.
• Pre-competition at Sommet Edelweiss: 10-week lessons from January 7 or 8, 2023 to March 11 or 12, 2023 and « Extra Day » March 18 or 19, 2023.
• Thursday Night at Sommet Edelweiss: Lessons from January 12, 2023, to March 2, 2023, and « Extra Day » March 9, 2023.

CANCELLATION POLICIES SNOW SCHOOL PROGRAMS, RACING TEAM, MOGULS TEAM & FREESTYLE WINTER 2022- 2023

Terms of the cancellation policy

 If the first lesson or first training has not started:

• The buyer is entitled to a credit or a full refund of their program without justification if:
• The request is submitted no later than 24 hours before the start of the program, either Friday, January 13, 2023, if the lesson starts on Saturday, January 14, 2023, or Saturday, January 14, 2023, if the lesson starts on Sunday, January 15, 2023, or according to the date of the start of the specific program (Competition Team, Moguls Team, Freestyle).
• The request is completed on gopasse.com by completing the form for this purpose.

If the programs have started:

The buyer is entitled to a credit: 

• In the form of a les Sommets gift card.
• Based on the number of days remaining in the program (excluding the « Extra Day » which is offered to you for free).
• Administrative fees of $40 + taxes are applicable.
• No tranfer is allowed.
• The request has to be completed on gopasse.com by completing the form for this purpose.

In the event that les Sommets are unable to offer or postpone Snow School lessons or training before the end of the 2022-2023 season:

• The buyer is entitled to a credit:
• For the lessons or training that have not taken place (excluding the « Extra Day » that is offered to you for free).

• No administrative fees are applicable.

POLICIES ON ACCESS TICKET LES SOMMETS

Refund: The access tickets are not refundable and not exchangeable at all times.

Procedures for requesting a change of date of an access ticket

Access ticket with a specific date:

• The request must be made maximum of 24 hours before the initial date to be eligible.
• The request has to be completed on gopasse.com by completing the form for this purpose.
• No exception will be accepted.
• No request for a change of station will be accepted.

GENERAL CONDITIONS & ADDITIONNAL INFORMATIONS

• Credits are subject to acceptance and approval by les Sommets de la Vallée Inc., and we reserve the right to change the policy at any time during the season.
• Please note that management reserves the right to change pricing and opening hours for all its Sommets without notice.

Valid starting on July 10, 2022

Terms of the guarantee

Guarantee Terms - Effective until July 10, 2022

2022 Season Pass

The member is entitled to a credit or refund of their membership or carryover their 2022 membership to the 2023 season without justification if:

• 
  The member has not used the membership by July 11, 2022.
• The application must be submitted no later than July 10, 2022.
• The application is completed on gopasse.com by filling out the application form.
  Any request for credit, refund or deferral made on or after July 11, 2022 will be denied.

How to apply

To apply for a credit, refund or deferral, you must fill out the application form on: gopasse.com.

Additional information

Credits are subject to acceptance and approval by Les Sommets de la Vallée Inc. and we reserve the right to modify this policy at any time during the season.

**Please note that management reserves the right to change rates and hours of operation without notice.

DAILY TICKET

Cancellation policy for daily tickets of Sommet Saint-Sauveur Water Park :

Refunds: Tickets are non-refundable at any time.

Date change policy: Request must be made MINIMUM 48 hours prior to the scheduled date to be accepted.

The request must be made on gopasse.com by filling out the form.

No exceptions will be accepted.

SEASONAL PASS

REGULAR SEASON

Water Park season passes are non-refundable and non-transferable. However, at the beginning of the season, clients can take advantage of the Guaranteed Season (see details above).

SEASON IN CONTEXT COVID-19

If we are required to close the Waterpark prior to August 1, 2022, due to Covid-19, memberships may be carried over to the 2023 summer season or you may receive a pro rata membership credit for the usage with the membership.

• F.U.N. Park tickets are non-refundable and non-transferable.

• Valid at all times until September 11, 2022.

• The total amount of the stay is payable at the time of reservation.
  
  
• No refund for late arrivals or early departures.
  
  
• For any cancellation more than 8 days before the arrival date, you will get a full refund minus an administration fee of 40$ + taxes.
  
  
• For any cancellation less than 8 days before the arrival date, you will get a 50% refund.

• The total amount of the stay is payable at the time of reservation.
  
  
• No refund for late arrivals or early departures.
  
  
• For any cancellation more than 8 days before the arrival date, you will get a full refund minus an administration fee of 40$ + taxes.
  
  
• For any cancellation less than 8 days before the arrival date, you will get a 50% refund.

Cancellation policy for daily tickets at Sommet Morin Heights:

• Refund: Tickets are non-refundable at any time.

Date change policy:

• The request must be made MAXIMUM 48 hours prior to the scheduled date to be accepted.
  
  
• The request must be made on gopasse.com by filling out the form.
  
  
• No exceptions will be accepted.