Terms
LES SOMMETS DE LA VALLÉE INC.
Season pass cancellation policy
Season passes are non-refundable, non-transferable. Passes are valid the same season they were purchased in and cannot be transferred for the following season if not used during the present season, in any case.
Credit in the form of a gift card
A credit in the form of a gift card Les Sommets will be given out, in the case of a medical problem preventing you to ski. Include a medical certificate stating the date and nature of the injury as well as the length of recovery advised by the physician.
To make a request
To get your refund, notify our Customer Service in writing within 15 days after the injury. State the first and last name, the pass category, the email address (to receive the credit confirmation if approved) and explain the reason of the request. Include the requested medical certificate described above. Send your request by email at sacmss@sommets.com or in person at the customer service of his ski area.
Charges applicable
The credit value will be based on the number of days’ uses and a $40 fee plus taxes will apply.
|
Date of request for : Mont Saint-Sauveur, Mont Avila, Mont Olympia, Ski Morin Heights and Ski Mont Gabriel |
No use |
1-3 uses |
4-6 uses |
7-9 uses |
10 uses + |
|
≤ December 15th |
100 % |
80 % |
60 % |
40 % |
– |
|
December 16th to January 15th |
90 % |
70 % |
50 % |
30 % |
– |
|
January 16th to February 15th |
80 % |
60 % |
40 % |
20 % |
– |
|
February 16th to March 15th |
60 % |
40 % |
20 % |
– |
– |
|
March 16th ≥ |
– |
– |
– |
– |
– |
Additional information
Credits are subject to Les Sommets de la Vallée’s approval and we reserve the right to modify this policy at all times during the season.
Les Sommets de la Vallée Inc. is committed to your right to privacy on the Internet. We will not under any circumstance disclose individual identifiable information about you to any third party without first obtaining your explicit permission. We will make certain to comply with international standards for the storage and protection of the data in our care.
We collect the domain name and email and street addresses of visitors to our Website who choose to sign up for our newsletter or participate in our various contests and promotions (all collected information is visible in our sign up forms). We also store the email addresses of those who communicate with us via email.
By using our website, you are giving us your consent to our use of the information you provide to us as laid out in this privacy protection policy.
If you no longer want to receive email messages from us, please let us know by sending an email to us at: webmaster@sommets.com and simply type the word "Unsubscribe" as the subject of your message. By providing your personal information for the purposes specified above, you are giving us your permission for using this information accordingly.
**Note that we do reserve the right to change our opening hours and our rates at anytime.
LES SOMMETS DE LA VALLÉE INC.
Sommet Edelweiss
Season pass cancellation policy
Season passes are non-refundable, non-transferable. Passes are valid the same season they were purchased in and cannot be transferred for the following season if not used during the present season, in any case.
Credit in the form of a gift card
A credit in the form of a gift card will be given out, in the case of a medical problem preventing you to ski. Include a medical certificate stating the date and nature of the injury as well as the length of recovery advised by the physician.
To make a request
To get your refund, notify our Customer Service in writing within 15 days after the injury. State the first and last name, the pass category, the email address (to receive the credit confirmation if approved) and explain the reason of the request. Include the requested medical certificate described above. Send your request by email at sacedel@sommets.com or in person at the customer service of Edelweiss Ski Area.
Charges applicable
A $40 fee plus taxes will apply.
|
Date of request for:
|
Unissued pass |
Issued pass |
|
≤ December 15th |
100 % |
60 % |
|
December 16th to January 15th |
90 % |
50 % |
|
January 16th to February 15th |
80 % |
40 % |
|
February 16th to March 15th |
60 % |
20 % |
|
March 16th ≥ |
- |
- |
Additional information
Credits are subject to Les Sommets de la Vallée ‘s approval and we reserve the right to modify this policy at all times during the season.
Les Sommets de la Vallée Inc. is committed to your right to privacy on the Internet. We will not under any circumstance disclose individual identifiable information about you to any third party without first obtaining your explicit permission. We will make certain to comply with international standards for the storage and protection of the data in our care.
We collect the domain name and email and street addresses of visitors to our Website who choose to sign up for our newsletter or participate in our various contests and promotions (all collected information is visible in our sign up forms). We also store the email addresses of those who communicate with us via email.
By using our website, you are giving us your consent to our use of the information you provide to us as laid out in this privacy protection policy.
If you no longer want to receive email messages from us, please let us know by sending an email to us at: webmaster@sommets.com and simply type the word "Unsubscribe" as the subject of your message. By providing your personal information for the purposes specified above, you are giving us your permission for using this information accordingly.
**Note that we do reserve the right to change our opening hours and our rates at anytime.
Weather Guarantee
- 10 minutes of rain, a free ticket
Terms
If before 4 pm:
- We must close all activities of the water park more than 10 minutes.
AND/OR
- If it rains (heavy and steady rainfall) more than 10 consecutive minutes.
Product:
- A personalized rain check ticket for a later visit to the water park. Valid until September 2, 2019.
What does this warranty apply to:
- This warranty is only applicable on the water park ticket.
- Not applicable on:
• No products from the Parc F.U.N.
• Rental of a Cabanas or Gazebo
• Lunch Trio
• Lockers
• Bus transportation
What to do:
- You must go to the Guest Services counter to request a Weather Guarantee. We will issue a personalized rain check ticket for your next visit. Valid until september 2, 2019.
AND YES, YOU MAY ALSO COMPLETE YOUR DAY AT THE WATER PARK IN ADDITION TO ENJOYING YOUR RAIN CHECK TICKET DURING A SUBSEQUENT VISIT.
- Upon your next visit,you will have to present your personalized rain check ticket and an identity card with a photo.
- Conditions transmitted with any reservation of modification.
Go to my cart