Terms

 WINTER  |  LES SOMMETS DE LA VALLÉE INC.

> SKI GUARANTEE LES SOMMETS POLICY

The Ski Guarantee les Sommets offer:

• Credit or full refund of your season pass if the request is made before December 15, 2020.
• Credit or refund of your Snow School Program if the request is made at the latest the day before the start of the programs.
• The postponement of your 2020-21 ski season to 2021-22 without any fees and without a price change, if the request is made before December 15, 2020.
• Once the skier season has started, customers can request a credit for their season pass according to the cancellation policy and without any conditions.

Terms and conditions of Ski Guarantee les Sommets

SEASON PASSES

For the 2020-21 ski season, customers will be able to request a credit or full refund of their purchase without justification until December 15. In the event that the customer has already skied a day or more before December 15 on one of les Sommets’ mountain, the cancellation policy, which you will find below, applies automatically.

SNOW SCHOOL PROGRAMS AND COMPETITION TEAMS

For the Snow School and Competition Team programs, customers can request a credit or refund on their purchase at any time, as long as the first ski or snowboard lesson or training has not taken place. The request must be made at the latest the day before the start of the programs.    

> 2020-21 CANCELLATION POLICY

In addition to the implementation of the new Ski Guarantee les Sommets, several measures have been made to our cancellation policies for the 2020-21 season.

Terms and conditions of the 2020-21 Cancellation Policy

SEASON PASSES

Once the skier season has begun at Les Sommets, this cancellation policy will be applied automatically.

The value of the credit, issued in the form of a Sommets gift card, will be based on the number of days of use (see grid below) of the season pass. Administrative fees of $ 40 + taxes will apply.

In the event of a shutdown or disruption of services by a government order associated with a return of the COVID-19 pandemic, the credit percentages listed below will apply.

Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia and Sommet Gabriel:

Sommet Edelweiss

SNOW SCHOOL PROGRAMS AND RACING TEAMS

For the Snow School and Racing Team programs, customers who wish to do so can request a credit for their purchase or a refund at any time until the first lesson or the first training has started.

In the event that the programs are started, customers who wish to make a cancellation request may receive a credit equivalent to the number of days remaining in the program. It is important to note that an administration fee of $ 40 plus taxes is applicable to the cancellation of a program.

In the event that Les Sommets are unable to offer or postpone lessons or training before the end of the 2020-21 season, a credit will be issued for those sessions that have not taken place. In this case, the administration fee of $ 40 will not be applied.

The 2020-21 cancellation policy at a glance:

How to apply

To request credit, the customer must send their request by email info@sommets.com or in person at the mountain's Customer Service. The following information must be indicated: first and last name, type of season pass, email address (to receive confirmation of your credit) and the reason for this cancellation.

Additional information

Credits are subject  to Les Sommets de la Vallée’s approval and we reserve the right to modify this policy at all times during the season.

**Note that we do reserve the right to change our opening hours and our rates at anytime.

> USE OF DRONES ON OUR SITE

The personal and recreational use of drones is strictly prohibited on all properties belonging to Les Sommets de la Vallée Inc.

The use of drones for commercial purposes could be exceptionally authorized following a written request and analysis and authorization from us. Compliance with the safety conditions and laws must also be respected. Violation of this policy may result with an expulsion from the site.

> PRIVACY POLICY

Les Sommets de la Vallée Inc. is committed to your right to privacy on the Internet. We will not under any circumstance disclose individual identifiable information about you to any third party without first obtaining your explicit permission. We will make certain to comply with international standards for the storage and protection of the data in our care.

We collect the domain name and email and street addresses of visitors to our Website who choose to sign up for our newsletter or participate in our various contests and promotions (all collected information is visible in our sign up forms). We also store the email addresses of those who communicate with us via email.

By using our website, you are giving us your consent to our use of the information you provide to us as laid out in this privacy protection policy.

If you no longer want to receive email messages from us, please let us know by sending an email to us at: webmaster@sommets.com and simply type the word "Unsubscribe" as the subject of your message. By providing your personal information for the purposes specified above, you are giving us your permission for using this information accordingly.

Refund policy - Sommet Saint-Sauveur Water Park

Refund policy for season passes in standard cases.

In standard cases, season passes are neither refundable nor transferable. These are valid during the season for which they were purchased.

To make a request:

Customers can make a written request to the Customer Experience Service to request a refund. Indicate surname and first name, the type of pass you have (adult, child), email address (to receive a response if the credit is approved), and explain the reason for your refund demand. Medical proof must be provided to us, along with the request, within 15 days of the incident; otherwise, no reimbursement will be granted. Please send your request (with supporting documents) by email to sacmss@sommets.com or in person at the Customer Experience Counter.

Refund policy in case of early closure due to Covid-19.

If we must close the water park before August 1 due to Covid-19, all subscriptions will be transferred to the 2021 summer season at no cost.

If we have to close the water park from August 1, there will be a refund of the subscription in proportion to the use made by the customer.