Terms & General Conditions

LES SOMMETS DE LA VALLÉE INC.

 

WINTER

Tickets, season passes and ski school programs

 

2021-2022 season

POLICIES OF THE GARANTIE SKI LES SOMMETS 

In effect until December 15, 2021

Season Pass 2021-2022

  • The member is entitled to obtain a credit or a full refund of a season pass without justification if:

  • The member has not used his season pass before December 15, 2021.

  • The request must be submitted no later than December 15, 2021.

  • The request must be completed on gopasse.com by using the form for this purpose.

  • The cancellation policy (see table below) applies if the member has used his season pass before December 15, 2021.

  • The member can postpone his 2021-2022 season pass to the 2022-2023 season without price change if the request is made no later than December 15, 2021

 

Snow School Programs, Competition Team, Moguls Team & Freestyle 2021-2022

If the first lesson or first training has not started:

  • The buyer is entitled to a credit or a full refund of the program without justification if:

  • The request is submitted at the latest 24 hours before the start of the program, either January 14 or 15, 2022 or according to the start date of the specific program (Competition Team, Moguls Team, Freestyle).

  • The request is completed on gopasse.com by completing the form for this purpose.

COVID-19

  • It is understood that the sanitary measures required by Public Health must be observed at all times and it is possible that during the season these measures may change.

  • After December 15, 2021, no reimbursement related to sanitary measures will be accepted, even if the measures change during the season.

 

CANCELLATION POLICY 

Terms of the cancellation policy

Season Pass 2021-2022

The member is entitled to obtain credit:

  • If your request is related to an inability to practice a sliding sport with medical proof.
  • In the form of a les Sommets gift card.
  • Based on the number of days of use (see table below) of the season pass.
  • Administrative fees of $40 + taxes are applicable.
  • No season pass transfer is allowed.
  • The request is completed on gopasse.com by completing the form for this purpose.

In the event of a closure or disruption of services by the government and associated order due to a return of the COVID-19 pandemic, the credit percentage shown below will apply.

Table – credit application – season pass

Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia and Sommet Gabriel and Sommet Edelweiss :

Snow School Programs, Competition Team, Moguls Team, & Freestyle 2021-2022

If the lesson or first training has not started:

  • The buyer is entitled to a credit or a full refund of their program without justification if:

  • The request is submitted at the latest 24 hours before the start of the program, either January 14 or 15, 2022 or according to the start date of the specific program (Competition Team, Moguls Team, Freestyle).

  • The request is completed on gopasse.com by completing the form for this purpose.

In the case the programs have started:

  • The buyer is entitled to a credit:
  • In the form of a les Sommets gift card.
  • Based on the number of days left in the program.
  • Administrative fees of $40 + taxes are applicable.
  • No tranfer is allowed.
  • The request has to be completed on gopasse.com by completing the form for this purpose.

In the event that les Sommets are unable to offer or postpone Snow School lessons or training before the end of the 2021-2022 season:

  • The buyer is entitled to a credit:

  • For the lessons or training that have not taken place.

  • No administrative fees are applicable.

Policy on the access rights (tickets) les Sommets:

Refund: The access tickets are not refundable and not exchangeable at all times.

Procedures for requesting  a change of date of an access ticket

Purchase of an access ticket with a specific date:

  • The request must be made minimum of 48 hours before the initial date to be eligible
  • The request has to be completed on gopasse.com by completing the form for this purpose.
  • No exception will be accepted
  • No request for a change of mountain will be accepted

General conditions and additional information

  • Credits are subject to acceptance and approval by Les Sommets de la Vallée Inc. And we reserve the right to change the policy at any time during the season.

  • Please note that management reserves the right to change pricing and opening hours for all our Sommets without notice.

COVID-19

  • It is understood that the sanitary measures required by Public Health must be observed at all times and it is possible that during the season these measures may change.

  • After December 15, 2021, no reimbursement/credit related to sanitary measures will be accepted, even if the measures change during the season.

2022-2023 season

 

POLICIES OF THE GARANTIE SKI LES SOMMETS

Season 2022-2023. In effect until December 15, 2022

Terms of the Garantie Ski les Sommets

GARANTIE SKI: SEASON PASSES

  • The member is entitled to obtain a credit or a full refund of a season pass or the postponement of his 2022-2023 season pass to the 2023-2024 season without justification if:
  • The member has not used his season pass before December 15, 2022.
  •  The request must be submitted no later than December 15, 2022.
  •  The request is completed on gopasse.com by completing the form for this purpose.
  • The cancellation policy (see table below) applies if the member has used his season pass before December 15, 2022.

 SANITARY MEASURES

  • It is understood that the sanitary measures required by Public Health must be observed at all times, and it is possible that these measures may change during the season.
  • After December 15, 2022, no refund related to sanitary measures will be accepted, even if the measures change during the season.

 

GARANTIE SKI: SNOW SCHOOL PROGRAMS, COMPETITION TEAM, MOGULS TEAM & FREESTYLE

If the first lesson or first training has not started:

  • The buyer is entitled to a credit or a full refund of the program without justification if:
  • The request is submitted no later than 24 hours before the start of the program, either Friday, January 13, 2023, if the lesson starts on Saturday, January 14, 2023, or Saturday, January 14, 2023, if the lesson starts on Sunday, January 15, 2023, or according to the date of the start of the specific program (Competition Team, Moguls Team, Freestyle).
  •  The request is completed on gopasse.com by completing the form for this purpose.

 

CANCELLATION POLICIES SEASON PASSES

Terms of the cancellation policy

NO REIMBURSEMENT – CLOSURE OR REDUCED OPERATIONS

No reimbursement, total or partial, of products or services purchased by the season pass holder, nor any compensation for any harm or inconvenience whatsoever is admissible against the station with the fact that the station cannot operate its facilities and offer all its services at full capacity, taking into account, in particular, but not limited to, weather conditions, snow conditions, client traffic, lack of manpower, health situation, power outage, government order limited operations or any other cause preventing the station from operating all of its chairlifts and/or make all his installations accessible to the season pass holder.

 

The member is entitled to obtain credit:

  • If your request is related to an inability to practice ski or snowboarding with medical proof.
  • In the form of a les Sommets gift card.
  • Based on the number of days of use (see table below) of the season pass.
  • Administrative fees of $40 + taxes are applicable.
  • No season pass transfer is allowed.
  • The request is completed on gopasse.com by completing the form for this purpose.

 

Table – credit application – season pass

Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia Sommet Gabriel and Sommet Edelweiss :

*Not refundable if the cause is a change in the sanitary measures.

 

CANCELLATION POLICIES SNOW SCHOOL 

Day Off & « Extra Day » 

(Not applicable on the Competitive Team, Moguls Team & Snopark Team 2022-2023 programs) 

IN BONUS, get a Day Off. This day allows you to postpone, free of charge and for any reason, one (1) lesson at the programs, whether it’s because of illness, a birthday, an important appointment, the weather, or simply because you want to rest.

Conditions: These programs are composed according to the station of 8, 9 or 10 lessons spread over 9, 10 or 11 weeks :

10 weeks programs at Sommet Saint-Sauveur, Sommet Morin Heights, Sommet Olympia & Sommet Gabriel

Regular programs* 

Are composed of 10 lessons spread over 11 weeks from January 14 or 15, 2023 to March 18 or 19, 2023. The customer who wishes to benefit from a Day Off during the season can take the missed lesson on the « Extra Day » scheduled for March 25 or 26, 2023, but only if the weather, snow conditions and the context allow it.

Restrictions: Les Sommets reserves the right to cancel and/or postpone any Ski School lesson in the event of major force or for any other reason beyond its control which would prevent it from offering this lesson on the initial scheduled date, for reasons related to the weather, snow conditions, equipment failure, a closure ordered by municipal or government authorities whether or not related to the health situation, a lack of employees, or for any other reason deemed valid by les Sommets. In the event of a lesson cancellation for the reasons stated above, les Sommets reserves the right to postpone this lesson to the « Extra Day » scheduled for March 25 or 26, 2023.

It is understood that despite the possibility for the customer to benefit from a Day Off or despite the possibility for les Sommets to cancel/postpone a lesson, les Sommets commits to offer a minimum of 10 Snow School lessons. The 11th lesson scheduled for the « Extra Day » of March 25 or 26, 2023 is not a service for which the customer pays, but it is a free service offered as a bonus by les Sommets and will not be obliged to offer this 11th lesson or make a refund if les Sommets is unable to offer this 11th lesson for the reasons stated above.

*Dates for the following programs

  • Snoprk les Sommets development: Day Off is not applicable.
  • Pre-instructor and assistant: Lessons from January 7 & 8, 2023 to March 18 & 19, 2023 and « Extra Day » March 25 & 26, 2023.
  • Masters Series at Sommet Saint-Sauveur: Lessons from January 7, 2023, to March 11, 2023, and « Extra Day » March 18, 2023.
  • Skipping School at Sommet Saint-Sauveur: Lessons from January 10 or 11 or 13, 2023 to February 28 or March 1 or 3, 2023 and « Extra Day » March 7 or 8 or 10, 2023.
  • Parents in a lesson at Sommet Saint-Sauveur & Sommet Olympia: 6-weeks lessons from January 28, 2023, to March 4, 2023, and « Extra Day » on March 11, 2023
  • Racing Development Sommet Olympia: Lessons for 9 weeks from January 14, 2023, to March 11, 2023, and « Extra Day » March 18, 2023.

 

8 weeks program at Versant Avila and Sommet Edelweiss

Regular programs*

Are composed of 8 lessons spread over 9 weeks from January 14 or 15, 2023 to March 4 or 5, 2023. The customer who wishes to benefit from a Day Off during the season can take the missed lesson on the « Extra Day » scheduled March 11 or 12, 2023, but only if the weather, snow conditions and the context allow it.

Restrictions: Les Sommets reserves the right to cancel and/or postpone any Ski School lesson in the event of major force or for any other reason beyond its control which would prevent it from offering this lesson on the initial scheduled date, for reasons related to the weather, snow conditions, equipment failure, a closure ordered by municipal or government authorities whether or not related to the health situation, a lack of employees, or for any other reason deemed valid by les Sommets. In the event of a lesson cancellation for the reasons stated above, les Sommets reserves the right to postpone this lesson to the « Extra Day » scheduled for March 11 or 12, 2023.

It is understood that despite the possibility for the customer to benefit from a Day Off or despite the possibility for les Sommets to cancel/postpone a lesson, les Sommets commits to offer a minimum of 8 Snow School lessons. The 9th lesson scheduled for the « Extra Day » of March 11 or 12, 2023 is not a service for which the customer pays, but it is a free service offered as a bonus by les Sommets and will not be obliged to provide this 11th lesson or make a refund if les Sommets is unable to provide this 9th lesson for the reasons stated above.  

*Dates for the following programs

  • Pre-instructor and assistant at versant Avila: Lessons from January 7 & 8, 2023 to March 18 & 19, 2023 and « Extra Day » March 25 and 26, 2023.
  • Snow Park introduction at versant Avila: 10-weeks lessons from January 14 or 15, 2023 to March 18 or 19, 2023 and « Extra Day » March 25 or 26, 2023.
  • All-terrain full day at Sommet Edelweiss: 10-week lessons from January 7 or 8, 2023 to March 11 or 12, 2023 and « Extra Day » March 18 or 19, 2023.
  • Pre-competition at Sommet Edelweiss: 10-week lessons from January 7 or 8, 2023 to March 11 or 12, 2023 and « Extra Day » March 18 or 19, 2023.
  • Thursday Night at Sommet Edelweiss: Lessons from January 12, 2023, to March 2, 2023, and « Extra Day » March 9, 2023.

 

CANCELLATION POLICIES SNOW SCHOOL PROGRAMS, RACING TEAM, MOGULS TEAM & FREESTYLE WINTER 2022- 2023

Terms of the cancellation policy

 If the first lesson or first training has not started:

  • The buyer is entitled to a credit or a full refund of their program without justification if:
  • The request is submitted no later than 24 hours before the start of the program, either Friday, January 13, 2023, if the lesson starts on Saturday, January 14, 2023, or Saturday, January 14, 2023, if the lesson starts on Sunday, January 15, 2023, or according to the date of the start of the specific program (Competition Team, Moguls Team, Freestyle).
  • The request is completed on gopasse.com by completing the form for this purpose.

If the programs have started:

The buyer is entitled to a credit: 

  • In the form of a les Sommets gift card.
  • Based on the number of days remaining in the program (excluding the « Extra Day » which is offered to you for free).
  • Administrative fees of $40 + taxes are applicable.
  • No tranfer is allowed.
  • The request has to be completed on gopasse.com by completing the form for this purpose.

In the event that les Sommets are unable to offer or postpone Snow School lessons or training before the end of the 2022-2023 season:

  • The buyer is entitled to a credit:
  • For the lessons or training that have not taken place (excluding the « Extra Day » that is offered to you for free).
  • No administrative fees are applicable.

POLICIES ON ACCESS TICKET LES SOMMETS

Refund: The access tickets are not refundable and not exchangeable at all times.

Procedures for requesting a change of date of an access ticket

Access ticket with a specific date:

  • The request must be made maximum of 48 hours before the initial date to be eligible.
  • The request has to be completed on gopasse.com by completing the form for this purpose.
  • No exception will be accepted.
  • No request for a change of station will be accepted.

GENERAL CONDITIONS & ADDITIONNAL INFORMATIONS

  • Credits are subject to acceptance and approval by les Sommets de la Vallée Inc., and we reserve the right to change the policy at any time during the season.
  • Please note that management reserves the right to change pricing and opening hours for all its Sommets without notice.

 

SUMMER

Water Park

2022 Water Park Guarantee

Valid starting on July 10, 2022


Terms of the guarantee

Guarantee Terms - Effective until July 10, 2022


2022 Season Pass

The member is entitled to a credit or refund of their membership or carryover their 2022 membership to the 2023 season without justification if:


  • The member has not used the membership by July 11, 2022.
  • The application must be submitted no later than July 10, 2022.
  • The application is completed on gopasse.com by filling out the application form.
    Any request for credit, refund or deferral made on or after July 11, 2022 will be denied.

 

How to apply

To apply for a credit, refund or deferral, you must fill out the application form on: gopasse.com.


Additional information

Credits are subject to acceptance and approval by Les Sommets de la Vallée Inc. and we reserve the right to modify this policy at any time during the season.

**Please note that management reserves the right to change rates and hours of operation without notice.

2022 Water Park Cancellation policy

DAILY TICKET

Cancellation policy for daily tickets of Sommet Saint-Sauveur Water Park :

Refunds: Tickets are non-refundable at any time.

Date change policy: Request must be made MINIMUM 48 hours prior to the scheduled date to be accepted.

The request must be made on gopasse.com by filling out the form.

No exceptions will be accepted.


SEASONAL PASS

REGULAR SEASON

Water Park season passes are non-refundable and non-transferable. However, at the beginning of the season, clients can take advantage of the Guaranteed Season (see details above).


SEASON IN CONTEXT COVID-19

If we are required to close the Waterpark prior to August 1, 2022, due to Covid-19, memberships may be carried over to the 2023 summer season or you may receive a pro rata membership credit for the usage with the membership.

Parc F.U.N.

Rides, Minigolf, Viking and Dragon - Cancellation policy

  • F.U.N. Park tickets are non-refundable and non-transferable.

Validities

  • Valid at all times until September 11, 2022.

Camping & Cabins

Cancellation policy - Camping

  • The total amount of the stay is payable at the time of reservation.

  • No refund for late arrivals or early departures.

  • For any cancellation more than 8 days before the arrival date, you will get a full refund minus an administration fee of 40$ + taxes.

  • For any cancellation less than 8 days before the arrival date, you will get a 50% refund.

Cancellation policy - Cabins

  • The total amount of the stay is payable at the time of reservation.

  • No refund for late arrivals or early departures.

  • For any cancellation more than 8 days before the arrival date, you will get a full refund minus an administration fee of 40$ + taxes.

  • For any cancellation less than 8 days before the arrival date, you will get a 50% refund.

Acro-nature

Cancellation policy

Cancellation policy for daily tickets at Sommet Morin Heights:

  • Refund: Tickets are non-refundable at any time.

Date Change Policy

Date change policy:

  • The request must be made MAXIMUM 48 hours prior to the scheduled date to be accepted.

  • The request must be made on gopasse.com by filling out the form.

  • No exceptions will be accepted.

 

Other policies

Drones policy on our site

The personal and recreational use of drones is strictly prohibited on all properties belonging to Les Sommets de la Vallée Inc.

The use of drones for commercial purposes could be exceptionally authorized following a written request and analysis and authorization from us. Compliance with the safety conditions and laws must also be respected. Violation of this policy may result in expulsion from the site.

 


 

Privacy policy

Les Sommets de la Vallée Inc. is committed to your right to privacy on the Internet. We will not under any circumstance disclose individual identifiable information about you to any third party without first obtaining your explicit permission. We will make certain to comply with international standards for the storage and protection of the data in our care.

We collect the domain name and email and street addresses of visitors to our Website who choose to sign up for our newsletter or participate in our various contests and promotions (all collected information is visible in our sign up forms). We also store the email addresses of those who communicate with us via email.

By using our website, you are giving us your consent to our use of the information you provide to us as laid out in this privacy protection policy.

If you no longer want to receive email messages from us, please let us know by sending an email to us at: webmaster@sommets.com and simply type the word "Unsubscribe" as the subject of your message. By providing your personal information for the purposes specified above, you are giving us your permission for using this information accordingly.

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