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Practical Information

Reserve Your Spot

Purchase your tickets in advance by choosing a date at our online store. You must purchase in advance to reserve and guarantee your place on the Water Park site for the day you have chosen, otherwise, you may be refused access to the site if the maximum capacity is reached. Please print or download your web tickets with barcode via the link you received in a purchase confirmation email.

Buy your tickets

Season pass holders

Water Park season pass holders do not have to reserve their places in advance. Your pass gives you access at all times and without reservation to the Water Park as well as to the Parc F.U.N. even on days displaying "SOLD OUT". During your first visit, you will be able to collect your daily access wristband directly at one of our outdoor ticket offices. A priority line is available.

What To Bring With You

Bring your own outdoor chairs including lounge chairs (chairs available on the site will be in limited quantities). Bring a tablecloth for your picnic table and if you have small children, don't forget your own personal flotation devices (PFD).

Frequently Asked Questions

What types of clothing are allowed in pools or water slides?

For security and hygiene reasons, only swimming appropriate shoes and tight fitting bathing clothing will be accepted at the various different water activities. Burkinis (one piece from head to feet), rash guards and wetsuits are some examples.
All diaper-aged children must wear proper swim diapers at all times
Watches, jewellery and other accessories are not permitted in water activities.
Sunglasses as well as prescription glasses must be worn with a proper headband at all times.

*Swimming shoes are not permitted in the Twisters water activity.

Is it possible to bring alcoholic beverages and glass containers?

No, no alcoholic beverages or glass containers are permitted inside the park.

Is it possible to bring a BBQ?

No.

Are coolers permitted on the site?

Yes, the entire site.

Are floatation devices permitted?

Only the life jacket and personal flotation device (PFD) are authorized in the following activities: Wave Pool and Manicouagan;
The wearing of flotation devices such as: “Puddle Jumper” fitting into the arms and attaching to the child's chest are tolerated in some of our activities;
Swimming aids such as a back ball, swimming belt, inflatable float with "swim-aid" arms, inflatable jacket are not allowed.

* We have some life jackets of different sizes that you can borrow. However, they are in very limited quantity.

Are the activities heated?

All our waterslides are heated approximately at 75 to 80 degrees, except the Colorado and Niagara. The pool-spa is heated at 85 degrees.

Can children go in the Pool-Spa?

Children must be accompanied by an adult 18 years and over (1 child per adult).

Is it possible to rent a locker for the day?

Yes, you can rent a locker for the day. The option is available online when buying your tickets. Quantities are limited. We strongly recommend buying it in advance online. Renting on site will be possible ONLY if some lockers were not previously bought online. Payable with a credit card or debit card only. Non-refundable, non-exchangeable.

Is it possible to rent a cabana or gazebo?

Yes. You can book it in advance on our website or ask on site for availabilities.

What are the payment methods available on site?

Cash, debit and credit cards (Visa, Mastercard and Amex) are accepted in all booths except le Marché (cash only).

Is it possible to exit and return to the site with the bracelet?

Yes. The bracelet must be worn on the wrist at all times.

Are there showers and change rooms?

Indoor showers are available in the locker room located near the wave pool and behind the Petit Lou restaurant.

Showers are free.

Is there a site map available?

You can view here our site map online.

Is smoking permitted?

The Water Park is non smoking. However we offer 4- smoking areas. Visit the site map for locations.

Is it free for children aged 2 and under?

Yes, absolutely!

What if it rains?

WEATHER GUARANTEE

10 minutes continue of rain between the opening and 4 pm, one free ticket

Terms:

If between the opening and 4 pm:

We have to close all Water Park activities for more than 10 minutes.

AND/OR

If it rains for more than 10 consecutive minutes.

You will have a personalized revalidated ticket for a later visit to the Water Park. Valid until September 4, 2023.

What this guarantee applies to:

This guarantee is only applicable to the Water Park ticket.

Not applicable on:

- No product from the Parc F.U.N.
- Rental of Cabanas or Gazebos
- Lunch trio
- Lockers
- Members of a group outing and bus
- Water Park pass holder

Functioning:

You must present yourself before 7 pm at one of the coupon delivery stations which will be announced over the speakers in order to request the Weather Guarantee. You will receive your personalized revalidated ticket for your subsequent visit valid until September 4, 2013.

YES, YOU CAN ALSO END YOUR DAY AT THE WATER PARK IN ADDITION TO ENJOYING YOUR REVALIDATED TICKET DURING A SUBSEQUENT VISIT.

On your next visit, you will need to present the revalidated ticket along with photo ID.

Conditions transmitted subject to any modification without notice.

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